Microsoft 365 / Entra ID Admin Lab

Overview

A cloud administration lab using a Microsoft 365 Business Premium trial tenant to simulate real-world IT support and cloud admin workflows.

What Was Configured

• Microsoft 365 tenant setup with user accounts and Business Premium license assignment
• Microsoft 365 groups and Teams for department-based collaboration
• Password resets, shared mailbox access, and account offboarding
• Microsoft Entra Security Defaults — baseline MFA protection verified
• Real helpdesk tickets worked in osTicket — onboarding, shared mailbox access, cloud offboarding
• Knowledge base articles documenting repeatable M365 admin procedures

Tools Used

• Microsoft 365 Business Premium
• Microsoft 365 Admin Center
• Microsoft Entra Admin Center
• Microsoft Teams Admin Center
• osTicket

Project Walkthrough

Full 47-slide walkthrough available in the file above.

Related Projects

This lab is Part 3 of my homelab series:

• Part 1 — Active Directory Homelab: https://github.com/RoyWakim/AD-Helpdesk-Homelab
• Part 2 — Helpdesk Ticketing Lab: https://github.com/RoyWakim/Helpdesk-Ticketing-Lab

Author

Roy Wakim