A cloud administration lab using a Microsoft 365 Business Premium trial tenant to simulate real-world IT support and cloud admin workflows.
- Microsoft 365 tenant setup with user accounts and Business Premium license assignment
- Microsoft 365 groups and Teams for department-based collaboration
- Password resets, shared mailbox access, and account offboarding
- Microsoft Entra Security Defaults — baseline MFA protection verified
- Real helpdesk tickets worked in osTicket — onboarding, shared mailbox access, cloud offboarding
- Knowledge base articles documenting repeatable M365 admin procedures
- Microsoft 365 Business Premium
- Microsoft 365 Admin Center
- Microsoft Entra Admin Center
- Microsoft Teams Admin Center
- osTicket
Full 47-slide walkthrough available in the file above.
This lab is Part 3 of my homelab series:
- Part 1 — Active Directory Homelab: https://github.com/RoyWakim/AD-Helpdesk-Homelab
- Part 2 — Helpdesk Ticketing Lab: https://github.com/RoyWakim/Helpdesk-Ticketing-Lab
Roy Wakim