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10 changes: 9 additions & 1 deletion documentation/docs.json
Original file line number Diff line number Diff line change
Expand Up @@ -71,7 +71,8 @@
"guides/sdks",
"guides/security",
"guides/limits",
"guides/fraud-prevention-mechanisms"
"guides/fraud-prevention-mechanisms",
"guides/manage-voucherify-account"
]
},
{
Expand Down Expand Up @@ -305,6 +306,13 @@
},
"orchestrate/geofencing"
]
},
{
"group": "Manage",
"public": true,
"pages": [
"manage/manage-voucherify-account"
]
}
]
},
Expand Down
132 changes: 132 additions & 0 deletions documentation/manage/manage-voucherify-account.mdx
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@@ -0,0 +1,132 @@
---
title: "Manage Voucherify account"
description: "Learn how to manage your Voucherify subscription, buy extra API packages, and request consultation services."
keywords: ['subscription', 'billing', 'API packages', 'consultation', 'account management']
tag: "NEW"
---

Only the **Account Owner** can manage subscription and billing settings. These options are available in **Team Settings > Subscription**.

## Subscription lifecycle

Your Voucherify subscription goes through the following stages.

### Trial period

Every Voucherify account starts with a **60-day free trial**. During this time, you can:

- Use a free **Sandbox project** for testing.
- Explore a demo shop.
- Test the Voucherify API.

<Note>
After upgrading to a paid plan, the Sandbox project remains available and does not count toward your project limit. You can continue using it as a testing environment, and your existing data will not be reset.
</Note>

### Continue after the trial

To continue using Voucherify after the trial ends:

1. Go to **Team Settings > Subscription**.
2. Click **Create Subscription** and choose a plan.
3. Enter billing information and credit card details.
4. Click **Create**.

Your billing cycle starts on the day you confirm the subscription.

### Update your pricing plan

You can upgrade your plan at any time.

1. Go to **Team Settings > Subscription**.
2. Click **Change plan**.
3. Confirm billing and payment details.

If you need custom limits or additional features such as the Management API or Areas and Stores, contact [Voucherify team](https://www.voucherify.io/contact-support) about the Enterprise plan.

## Buy extra API packages

If you expect to exceed your API limits, you can purchase additional API packages. These packages temporarily increase your limits and expire 30 days after purchase.

<Warning>
Additional API packages do not apply to the Sandbox project. The Sandbox project has a fixed limit of 100 API calls per hour.
</Warning>

<Steps>
<Step title="Open subscription settings">
Go to **Team Settings > Subscription**.
</Step>

<Step title="Select package type">
Choose whether to increase:
- **API calls per minute or per hour**
- **API calls per subscription cycle**

The available options depend on your subscription plan.
</Step>

<Step title="Enter quantity">
Specify how many packages you want to purchase.

- For API calls per minute/hour: maximum 5 packages.
- For API calls per cycle: unlimited packages.
</Step>

<Step title="Confirm payment">
Fill in billing information and confirm payment details.
Click **Buy**.

You will receive a separate invoice for this purchase.
</Step>
</Steps>

## Buy consultation services

If you need help with Voucherify, you can purchase online consultation hours.

Consultations can cover integration, configuration, feature setup, troubleshooting, and other topics related to everyday Voucherify usage.

<Steps>
<Step title="Open subscription settings">
Go to **Team Settings > Subscription**.
</Step>

<Step title="Request consultation">
Click **Request Consultation**.
</Step>

<Step title="Enter hours">
Specify the number of consultation hours you want to purchase.
</Step>

<Step title="Confirm payment">
Fill in billing information and confirm payment details.
Click **Buy**.
</Step>
</Steps>

After the purchase is completed, the Voucherify team will contact you to schedule the consultation.

## Related pages

Read the following pages to learn more about Voucherify basics.

<AccordionGroup>

<Accordion title="Voucherify overview">
The [Voucherify overview](/get-started/welcome-to-voucherify) article explains what Voucherify is, who it is built for, and how it supports coupons, gift cards, loyalty, referrals, and bundles through a single incentive engine.
</Accordion>

<Accordion title="Integration blueprint">
The [Integration blueprint](/get-started/integration-overview) guide walks through the full Voucherify launch process, from planning incentives and modeling data to API integration, testing, deployment, and ongoing maintenance.
</Accordion>

<Accordion title="API quickstart">
The [API quickstart](/guides/api-quickstart) guide shows how to get your API keys, send your first validation request from the Sandbox, and start testing Voucherify with Postman or the Demo shop. It also explains how to use API logs to review requests and responses.
</Accordion>

<Accordion title="Key concepts">
The [Key concepts](/get-started/key-concepts) article introduces the main Voucherify objects such as projects, campaigns, vouchers, customers, and validation rules. It also explains how they connect in promotion and loyalty scenarios.
</Accordion>

</AccordionGroup>
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