Fluent Support Documentation

Official user documentation for Fluent Support - The WordPress Support Ticket System

Website • Documentation • Developer Docs • WordPress.org

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📖 About This Repository

This repository contains the official user documentation for Fluent Support, a comprehensive WordPress support ticket system. The documentation is built using VitePress and provides guides, tutorials, and references for users and administrators.

🚀 About Fluent Support

Fluent Support is a powerful yet easy-to-use WordPress helpdesk plugin that helps you manage customer support tickets efficiently. Built with modern technology and designed for scalability, it's perfect for businesses of all sizes.

Key Features

• 📧 Multi-Channel Support - Email piping, web forms, and integrations with Slack, Telegram, Discord, WhatsApp
• 🎫 Advanced Ticket Management - Tags, filters, bulk actions, merge tickets, split replies
• 👥 Team Collaboration - Internal notes, agent assignments, permissions, and time tracking
• 🔄 Workflows & Automation - Automate repetitive tasks with custom workflows
• 📊 Reports & Analytics - Comprehensive reporting on team performance and ticket metrics
• 🤖 AI-Powered Assistance - OpenAI integration for smart responses and automation
• 🔌 Rich Integrations - WooCommerce, Easy Digital Downloads, FluentCRM, LearnDash, and 20+ more
• 🌐 Customer Portal - Self-service portal with customizable branding
• 📱 Mobile Responsive - Works seamlessly on all devices
• 🌍 Translation Ready - Fully localized and RTL support

🛠️ Documentation Stack

• Framework: VitePress v1.6.4
• Build Tool: Vite
• Package Manager: npm
• Deployment: Static site generation

📋 Prerequisites

Before you begin, ensure you have the following installed:

• Node.js (v18 or higher recommended)
• npm (comes with Node.js)

🏃 Getting Started

Installation

1. Clone the repository

   git clone https://github.com/WPManageNinja/fluent-support-user-docs.git
   cd fluent-support-user-docs

2. Install dependencies

   npm install

3. Start development server

   npm run docs:dev

   The documentation will be available at http://localhost:5173

Build Commands

Command	Description
npm run docs:dev	Start development server with hot reload
npm run docs:build	Build for production
npm run docs:preview	Preview production build locally

📁 Project Structure

fluent-support-user-docs/
├── .vitepress/
│   ├── config.js          # VitePress configuration
│   ├── theme/             # Custom theme files
│   └── dist/              # Built output (generated)
├── guide/
│   ├── getting-started/   # Getting started guides
│   ├── setup-configuration/ # Setup and configuration docs
│   ├── ticket-management/ # Ticket management features
│   ├── email-notifications/ # Email settings
│   ├── workflows-automation/ # Automation guides
│   ├── reports-analytics/ # Reporting documentation
│   ├── integrations/      # Integration guides
│   ├── ai-assistance/     # AI features documentation
│   ├── migration/         # Migration guides
│   ├── troubleshooting-support/ # FAQs and support
│   ├── changelog/         # Version history
│   └── public/            # Static assets (images, icons)
├── index.md               # Homepage
├── package.json           # Project dependencies
└── README.md              # This file

✍️ Contributing

We welcome contributions to improve the Fluent Support documentation! Here's how you can help:

Documentation Guidelines

1. Clear and Concise: Write in simple, easy-to-understand language
2. User-Focused: Think from the user's perspective
3. Screenshots: Include relevant screenshots to illustrate steps
4. Code Examples: Provide code snippets where applicable
5. Links: Cross-reference related documentation pages
6. Up-to-Date: Ensure content reflects the latest version

How to Contribute

1. Fork the repository

2. Create a feature branch

   git checkout -b docs/improve-ticket-management

3. Make your changes

   • Edit existing .md files in the guide/ directory
   • Add new documentation pages as needed
   • Update images in guide/public/images/

4. Test locally

   npm run docs:dev

5. Commit your changes

   git add .
   git commit -m "docs: improve ticket management guide"

6. Push to your fork

   git push origin docs/improve-ticket-management

7. Create a Pull Request

   • Provide a clear description of your changes
   • Reference any related issues

Commit Message Convention

We follow conventional commits:

• docs: - Documentation changes
• fix: - Bug fixes in documentation
• feat: - New documentation sections
• style: - Formatting changes
• refactor: - Restructuring documentation

Example: docs: add guide for custom workflows

🖼️ Adding Images

1. Place images in guide/public/images/ following the existing folder structure
2. Reference images using absolute paths:

   ![Alt text](/images/category/feature/screenshot.png)

📝 Writing Style Guide

• Use active voice and present tense
• Write in second person (you, your) when addressing users
• Use headers to organize content hierarchically
• Include numbered lists for sequential steps
• Use bullet points for non-sequential items
• Add callouts for important notes:

  ::: tip
  This is a helpful tip!
  :::
  
  ::: warning
  This is a warning message.
  :::
  
  ::: danger
  This is a critical warning!
  :::

🔗 Useful Links

• Product Website: fluentsupport.com
• WordPress Plugin: wordpress.org/plugins/fluent-support
• User Documentation: docs.fluentsupport.com
• Developer Documentation: developers.fluentsupport.com
• Support: fluentsupport.com/support
• Community: Facebook Group

🐛 Found a Bug or Issue?

If you find a bug in the documentation or have suggestions:

1. Check if an issue already exists
2. If not, create a new issue
3. Provide clear details and screenshots if applicable

For plugin bugs, please report them on the main plugin repository or WordPress.org support forum.

📄 License

This documentation is licensed under MIT License.

The Fluent Support plugin itself has its own licensing - check the plugin repository for details.

🙏 Acknowledgments

• Built with VitePress
• Icons and images © Fluent Support Team
• Community contributors who help improve this documentation

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Made with ❤️ by the Fluent Support Team

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