Automated-Support-System-VIP-features-SLA-Monitoring-more/automated_email_system_sample_code.json at main · spiliossp/Automated-Support-System-VIP-features-SLA-Monitoring-more · GitHub

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{
  "name": "TechFlow Email Support System_v2",
  "nodes": [
    {
      "parameters": {
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        },
        "filters": {
          "labelIds": [
            "INBOX"
          ],
          "q": "Test Support",
          "sender": "spiliossp@hotmail.com"
        }
      },
      "type": "n8n-nodes-base.gmailTrigger",
      "typeVersion": 1.2,
      "position": [
        -1424,
        400
      ],
      "id": "5225a591-6600-448c-8431-5b127e742a67",
      "name": "Receive Support Issue",
      "notesInFlow": true,
      "credentials": {
        "gmailOAuth2": {
          "id": "",
          "name": "Gmail account"
        }
      },
      "notes": "Triggered when receiving a Gmail with Subject prefix: test support "
    },
    {
      "parameters": {
        "sendTo": "={{ $('Receive Support Issue').item.json.From }}",
        "subject": "={{ $('Receive Support Issue').item.json.Subject }}",
        "message": "=Thank you for contacting our support team!  We have received your message and created a support ticket for you. Ticket ID: {{ $('Receive Support Issue').item.json.id }}. Our team will respond to your inquiry within 24 hours.  Best regards, Customer Support Team",
        "options": {}
      },
      "type": "n8n-nodes-base.gmail",
      "typeVersion": 2.1,
      "position": [
        -176,
        -64
      ],
      "id": "271d85c5-3638-463f-affe-9ea15aab823c",
      "name": "Send Verification Gmail",
      "webhookId": "c3fc79cc-798e-47d5-9c2a-a80113c1decc",
      "alwaysOutputData": true,
      "credentials": {
        "gmailOAuth2": {
          "id": "",
          "name": "Gmail account"
        }
      },
      "disabled": true,
      "notes": "Send verification Gmail to the user, in order to inform him that we received his ticket."
    },
    {
      "parameters": {
        "toRecipients": "={{ $('Loop Over Items').item.json.From.match(/[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\\.[a-zA-Z]{2,}/)?.[0] || $('Loop Over Items').item.json.From }}",
        "subject": "=Re: {{ $('Loop Over Items').item.json.Subject }}",
        "bodyContent": "={{ $json.output.response_message }}",
        "additionalFields": {}
      },
      "type": "n8n-nodes-base.microsoftOutlook",
      "typeVersion": 2,
      "position": [
        -160,
        128
      ],
      "id": "37f07e60-9ad8-4be7-90cb-5a219c2ddb61",
      "name": "Send Verification Email",
      "webhookId": "f2104db5-e7c6-4ca4-a099-5ad40621a171",
      "credentials": {
        "microsoftOutlookOAuth2Api": {
          "id": "",
          "name": "Microsoft Outlook account"
        }
      },
      "notes": "Send verification Email to the user, in order to inform him that we received his ticket."
    }]
}