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Annoying error message when trying to add an attachment while the quota is full #7931

@Jerome-Herbinet

Description

@Jerome-Herbinet

Describe the bug

If the storage quota is fully used up, you can no longer add this attachment (which is normal); however, the error message displayed is very confusing and incomprehensible to the end user. This is what appears:

For a better user experience, we need a message that everyone can understand, including non-technical users, for example:

Internal server error: Please contact the server administrator if this error reappears multiple times, please
include the request ID "XXXXXXXXXXXXXXXXXXXX" below in your report.

Unable to upload the file because your user storage quota has been fully used up.

Note that this can happen in two cases:

  • the user's normal quota has been fully used up
  • guest user (quota = 0)

Also, if I recall correctly, I think we have the same issue with attachments in Talk.

To Reproduce
Steps to reproduce the behaviour:

  1. Make sure your storage quota is full
  2. Try to add an attachment file to a Deck card (uploaded from your device)
  3. See the error message

Expected behaviour
The error message should be understandable for human beings (and talk about user's quota)

Screenshots
If applicable, add screenshots to help explain your problem.

Client details:

  • OS: [e.g. iOS] Linux Mint Cinnamon 22.3
  • Browser Firefox 150.0.1
  • Device: Desktop
Server details

Operating system: Linux

Web server: Nginx

Database: MadiaDB

PHP version: 8.3

Nextcloud version: 32.0.9

Where did you install Nextcloud from: Manual

Signing status:

[]

List of activated apps:

Enabled:
 - activity: 5.0.0
 - admin_audit: 1.22.0
 - admincockpit: 1.3.0
 - announcementbanner: 2.4.2
 - announcementcenter: 7.3.0
 - app_api: 32.0.0
 - assistant: 2.13.0
 - bbb: 2.9.1
 - bruteforcesettings: 5.0.0
 - calendar: 6.2.4
 - call_summary_bot: 3.3.0
 - circles: 32.0.0
 - collectives: 4.4.0
 - comments: 1.22.0
 - contacts: 8.3.9
 - contactsinteraction: 1.13.1
 - context_chat: 5.3.1
 - dashboard: 7.12.0
 - deck: 1.16.4
 - end_to_end_encryption: 2.0.0-rc.7
 - external: 7.0.1
 - federation: 1.22.0
 - files_archive: 1.2.8
 - files_downloadlimit: 5.0.0
 - files_external: 1.24.1
 - files_fulltextsearch: 32.0.2
 - files_lock: 32.0.2
 - files_pdfviewer: 5.0.0
 - files_reminders: 1.5.0
 - files_sharing: 1.24.1
 - files_trashbin: 1.22.0
 - files_versions: 1.25.0
 - firstrunwizard: 5.0.0
 - forms: 5.2.7
 - formvox: 1.2.0
 - fulltextsearch: 32.0.0
 - fulltextsearch_elasticsearch: 32.0.2
 - group_everyone: 0.1.19
 - groupfolders: 20.1.13
 - guests: 4.7.2
 - impersonate: 3.0.1
 - integration_deepl: 2.2.0
 - integration_giphy: 2.2.1
 - integration_github: 3.2.2
 - integration_gitlab: 5.0.0
 - integration_mastodon: 4.0.0
 - integration_matrix: 1.0.0
 - integration_openai: 3.10.1
 - integration_openstreetmap: 3.0.0
 - integration_peertube: 2.1.1
 - integration_replicate: 4.2.0
 - integration_tmdb: 3.1.0
 - integration_youtube: 0.7.0
 - integration_zimbra: 1.0.17
 - intravox: 1.3.4
 - introvox: 1.4.3
 - libresign: 12.4.4
 - logreader: 5.0.0
 - mail: 5.8.0-beta.0
 - memegen: 1.1.3
 - metavox: 2.0.8
 - nextcloud_announcements: 4.0.0
 - notes: 5.0.0
 - notifications: 5.0.0
 - notify_push: 1.3.2
 - ocs_api_viewer: 1.0.12
 - onlyoffice: 9.13.0
 - password_policy: 4.0.0
 - photos: 5.0.0
 - polls: 9.1.1
 - privacy: 4.0.0
 - recommendations: 5.0.0
 - related_resources: 3.0.0
 - richdocuments: 9.0.6
 - secrets: 3.0.3
 - serverinfo: 4.0.0
 - sharebymail: 1.22.0
 - sharereview: 2.1.0
 - sketch_picker: 2.4.0
 - spreed: 22.0.12
 - support: 4.0.0
 - systemtags: 1.22.0
 - tables: 2.0.0-beta.2
 - terms_of_service: 4.7.0-rc.2
 - text: 6.0.2
 - theming_customcss: 1.20.0
 - twofactor_email: 3.0.9-beta.2
 - twofactor_gateway: 2.4.0
 - twofactor_nextcloud_notification: 6.0.0
 - twofactor_totp: 14.0.0
 - updatenotification: 1.22.0
 - user_ldap: 1.23.0
 - user_migration: 10.3.0
 - user_oidc: 8.10.1
 - user_retention: 1.16.0
 - user_status: 1.12.0
 - users_picker: 1.2.2
 - weather_status: 1.12.0
 - webhook_listeners: 1.3.0
 - whiteboard: 1.5.7
 - workspace: 4.4.0
Disabled:
 - encryption: 2.20.0
 - folder_protection: 2.1.1
 - occweb: 0.2.3
 - survey_client: 4.0.0-dev.0
 - suspicious_login

Nextcloud configuration:

{
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        ""
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "dbtype": "mysql",
    "version": "32.0.9.2",
    "overwrite.cli.url": "https:\/\/",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbtableprefix": "oc_",
    "mysql.utf8mb4": true,
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "updater.release.channel": "beta",
    "installed": true,
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "log_type": "file",
    "logfile": "\/var\/log\/nextcloud\/\/nextcloud.log",
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "password": "***REMOVED SENSITIVE VALUE***",
        "port": 6379,
        "dbindex": 6,
        "timeout": 0
    },
    "skeletondirectory": "",
    "logtimezone": "Europe\/Paris",
    "mail_smtpmode": "smtp",
    "mail_smtpsecure": "ssl",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpauthtype": "PLAIN",
    "default_language": "fr",
    "default_phone_region": "FR",
    "defaultapp": "",
    "trashbin_retention_obligation": "20,40",
    "versions_retention_obligation": "auto,40",
    "check_for_working_wellknown_setup": false,
    "quota_include_external_storage": false,
    "cron_log": true,
    "has_internet_connection": true,
    "updatechecker": true,
    "appstoreenabled": true,
    "filelocking.enabled": true,
    "session_keepalive": true,
    "knowledgebaseenabled": true,
    "allow_user_to_change_display_name": true,
    "enable_previews": true,
    "enable_avatars": true,
    "auth.bruteforce.protection.enabled": true,
    "loglevel": 0,
    "log_rotate_size": 104857600,
    "mail_smtpauth": 1,
    "mail_smtpport": 465,
    "session_lifetime": 86400,
    "remember_login_cookie_lifetime": 1296000,
    "preview_max_filesize_image": 50,
    "activity_expire_days": 120,
    "maintenance_window_start": 1,
    "memcache.local": "\\OC\\Memcache\\APCu",
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "memcache.distributed": "\\OC\\Memcache\\Redis",
    "app_install_overwrite": {
        "0": "admin_audit",
        "1": "user_ldap",
        "2": "richdocuments",
        "4": "twofactor_gateway",
        "5": "bbb",
        "6": "fulltextsearch_elasticsearch",
        "7": "zimbradrive",
        "8": "occweb",
        "9": "calendar",
        "10": "contacts"
    },
    "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
    "maintenance": false,
    "twofactor_enforced": "true",
    "twofactor_enforced_groups": [
        "twofactor_email"
    ],
    "twofactor_enforced_excluded_groups": [],
    "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
    "forbidden_filename_basenames": [
        "con",
        "prn",
        "aux",
        "nul",
        "com0",
        "com1",
        "com2",
        "com3",
        "com4",
        "com5",
        "com6",
        "com7",
        "com8",
        "com9",
        "com\u00b9",
        "com\u00b2",
        "com\u00b3",
        "lpt0",
        "lpt1",
        "lpt2",
        "lpt3",
        "lpt4",
        "lpt5",
        "lpt6",
        "lpt7",
        "lpt8",
        "lpt9",
        "lpt\u00b9",
        "lpt\u00b2",
        "lpt\u00b3"
    ],
    "forbidden_filename_characters": [
        "<",
        ">",
        ":",
        "\"",
        "|",
        "?",
        "*",
        "\\",
        "\/"
    ],
    "forbidden_filename_extensions": [
        " ",
        ".",
        ".filepart",
        ".part"
    ],
    "activity_use_cached_mountpoints": true,
    "theme": ""
}

Are you using an external user-backend, if yes which one: LDAP

Logs

Nextcloud log (data/nextcloud.log)

Can be provided if necessary

Browser log

Can be provided if necessary

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