userID suspended and account locked: reason provided is security precation

[Thesoftmall]

Before opening, please confirm:

• I have searched for duplicate or closed issues

Operating System

macos 26.3

Kiro Version

0.11.107

Bug Description

while multitasking on different kiro windows, creating design.md files for different projects. Suddenly it stopped working and threw error.

my kiro account is with: abhijeetsoffice@gmail.com

"Unable to fetch account usage data: Your User ID (948844d8-80d1-705b-c4bf-29d2af884e16) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro"

Steps to Reproduce

while multitasking on different kiro windows

Expected Behavior

Suddenly it stopped working and threw error

Conversation ID

No response

Additional Context

No response

[github-actions]

🤖 Potential Duplicate Detected

This issue appears to be similar to:

• #6051: Unable to fetch account usage data : user is not authorized to make a call on initial Chat Load (85% similar)
• #5678: Sync Fetch Account Usage Data Between Multiple Kiro Windows (85% similar)
• #4681: can't login kiro (85% similar)

What happens next?

• ⏰ This issue will be automatically closed in 3 days
• 🏷️ If this is not a duplicate, you can prevent automatic closure by adding a comment or reacting with 👎 to this message.
• 💬 Comment on the original issue if you have additional information

Why is this marked as duplicate?
Both report account/authorization errors when trying to fetch account usage data, though with different specific error messages

[Thesoftmall]

this is not a duplicate

[github-actions]

Thank you for your feedback! 🙏

The duplicate label has been removed and this issue has been sent back for maintainer review.

A maintainer will review this issue shortly.

[Doshaniu]

Hey, buddy! Did you manage to solve this problem? Customer support hasn't responded to me for over 30 hours. Have the same trouble

[Thesoftmall]

No, I got this problem today at 2:00 AM.

…

On Fri, 27 Mar 2026 at 4:15 PM, Doshaniu ***@***.***> wrote: *Doshaniu* left a comment (kirodotdev/Kiro#6855) <#6855 (comment)> Hey, buddy! Did you manage to solve this problem? Customer support hasn't responded to me for over 30 hours. Have the same trouble — Reply to this email directly, view it on GitHub <#6855?email_source=notifications&email_token=BIKTCUH4ABGTEECCEEPKV6T4SZLUDA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIMJUGE3TENZYGE4KM4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-4141727818>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BIKTCUBJG7UWJ5TSJZX5O4D4SZLUDAVCNFSM6AAAAACXBVR3BKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DCNBRG4ZDOOBRHA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[Doshaniu]

https://www.reddit.com/r/kiroIDE/comments/1rhpr95/my_account_got_temporarily_suspended_then/

I found similar threads on Reddit, but no one has offered a solution. Everyone's just waiting. And it's been about 25 days.

[Thesoftmall]

I was offered free credits, I was on them, not a paid user. Are u paid?

…

On Fri, 27 Mar 2026 at 4:21 PM, Doshaniu ***@***.***> wrote: *Doshaniu* left a comment (kirodotdev/Kiro#6855) <#6855 (comment)> https://www.reddit.com/r/kiroIDE/comments/1rhpr95/my_account_got_temporarily_suspended_then/ I found similar threads on Reddit, but no one has offered a solution. Everyone's just waiting. And it's been about 25 days. — Reply to this email directly, view it on GitHub <#6855?email_source=notifications&email_token=BIKTCUA7WTKIGPVCJ6RJRUD4SZMMRA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIMJUGE3TMMBRG4Z2M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-4141760173>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BIKTCUH7YWLUXEGP533XZFD4SZMMRAVCNFSM6AAAAACXBVR3BKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DCNBRG43DAMJXGM> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[Doshaniu]

I've a paid subscription to Kiro Pro. I've been using it for almost a month now.