Personalized Watchtower Dashboard and Filters

[dschipfel]

Hello FreeITSM Team,

I would like to suggest an enhancement for the Watchtower module that would make it much more useful for individual users and service desk agents.

Current Situation

The Watchtower currently displays information globally, which means that users often see entries that are not relevant to their own responsibilities.

For example:

• The Morning Checks include checks assigned to my colleagues, even though they are not relevant to me.
• The Ticket Overview displays all tickets instead of focusing on those that are assigned to me.
• Important personal tasks can easily get lost among information that belongs to other team members.

Proposed Enhancement

Introduce personalized filtering options within Watchtower, such as:

• My Tickets
• My Open Tasks
• My Morning Checks
• My Assigned Assets
• My Pending Actions

Ideally, users could choose between:

• Personal view (default)
• Team view
• Global view

This would allow everyone to focus on the information that actually requires their attention while still being able to switch to a broader overview when needed.

Benefits

• Reduced information overload
• Better focus on individual responsibilities
• Faster identification of pending work
• Improved productivity
• More effective use of the Watchtower dashboard

Example

When I open Watchtower in the morning, I would like to immediately see:

• Tickets assigned to me
• Morning checks assigned to me
• Overdue tasks that require my action
• Recent updates on my tickets

Instead of having to filter through information belonging to other team members.

Additional Idea

A customizable dashboard would be even more powerful, allowing users to decide which widgets and views they want to see and whether they should display only personal, team-related, or global information.

I believe this enhancement would significantly improve the daily workflow and make Watchtower a much more effective personal workspace.

Thank you for considering this suggestion. I would be interested to know whether personalized filters or dashboard customization are already planned for future releases.

Best regards, Daniel