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C-Brennan-Poole-Portfolio-Project

Mission

To create an efficient, simplistic, comprehensive applicant tracking system friendly process that's simple to adjust to specific positions and aesthetically pleasing for anyone who happens upon it.

Work Summary

No. Position Employer Address Start End-Date Promotion(Y/N) Contact
1 Principal Chasing the Wind, LLC Covington, GA Nov 2018 Present N (470)327-2626
2 Logistics Coorginator Amazon Logistics Stockbridge, GA Oct 2017 Feb 2018 N Unknnown (VPN)
3 Maintenance & Landscape Pine Hills Stockbridge, GA Aug 2016 Aug 2017 Y (770) 474-1870
4 Self-employed (Freelance) Sub-Contract Work Stockbridge, GA Feb 2014 Jan 2017 N (678) 856-5729
5 Dispatch Supervisor Annex Freight Systems Newnan, GA March 2013 Nov 2013 N ____
6 Operations Manager Saia LTL Freight Inc Ellenwood, GA July 2011 Feb 2013 N (800) 950-7242
7 Dispatch Supervisor Saia LTL Freight Inc Johns Creek, GA July 2009 July 2011 Y (800) 315-7242
8 Operations Supervisor Saia LTL Freight Inc Ellenwood, GA March 2008 July 2009 Y (800) 950-7242
9 Office Manager South County Masonry Inc Venice, FL May 2006 Aug 2007 N (941) 484-6223
10 Team Lead Ted's Montana Grill Midtown Atlanta, GA Nov 2005 May 2006 Y (404) 355-3897
11 Trainer & Manager Italian Oven Stockbridge, GA Dec 2003 Jan 2005 Y (770) 507-4827
12 Customer Service Associate Lowe's Inc Stockbridge, GA March 2003 Nov 2003 Y (770) 506-9665
13 Freight Handler Roadway Express Inc Atlanta, GA Aug 2002 Feb 2003 Y Out-of-Business

EDUCATION

Operations Management Bachelor of Business Administration J Mack Robinson College of Business Georgia State University Atlanta GA
No # Name of School City State Begin End Degree Add'l Info
1 Salem High School Conyers GA Aug 1999 May 2001 Dual Degree College Preperatory & General Business Admininstration
2 Georgia State University / J Mack Robinson College of Business Atlanta GA Aug 2002 May 2006 BBA Operations Management
3 Faculty Scholar 2004 🎓 👨🏽‍🏫 Deans List 2005 🕴🏽 🏫 Class of 2006

Courses:

MGS 4740 Operations Strategy MGS 4760 Total Quality Management MGS 4700 Operations Management
MGS 4730 Project Management MGS 4000 Managerial Decision Making MGS 4770 Service Operations Management
MGS 4110 Analysis of Business Data MGS 4120 Optimal Resource Allocation MGS 4300 Managing Human Resources
BCOM 3950 Business Communication and Professional Development ACCT 2101 Principles of Accounting I ACCT 2102 Principles of Accounting II
ACCT 4210 Cost/Managerial Accounting ECON 2106 Principles of Microeconomics ECON 2106 Principles Of Macroeconomics
FI 3300 Corporation Finance MGS 3100 Business Analysis MGS 3400 Managing People in Organization
BUSA 3000 Globalization and Business Practices MK 3010 Basic Marketing BUSA 2106 Legal Environment of Business

Continued Learning

Raising Capital Creating the Conditions for Others to Thrive Developing a Learning Mindset Learning Data Science
Enhancing Your Productivity Google My Business Basics Growing Your Small Business with Linkedin Pitching Yourself
Marketing Your Side Hustle OMCA Certification for Online Marketing Test Managing Your Time Purpose-Driven Sales
Social Leadership Teaching Technical Skills Through Video Web Programming Foundations Diversity & Inclusion in a Global Setting
Information Literacy Learning From Failure Learning to Teach Online Logistics Foundations
Using March Madness to Learn Data Science Learning Infographic Design Learning Rest API's Marketing to Millennials
The Four Levels of Writing Mastery Personal Branding on Social Media Switching Your Career UX Foundations: Content Strategy
Web Development Foundations: Web Technologies Gaining Skills with Linkedin Learning Learning Brainstorming Strategic Thinking
Writing a Compelling Blog Post Why are Opioids So Addictive (University South Florida) Introduction to HTML, CSS, & Java ✌🏽

SUMMARY

Operations strategist determined to provide total Customer Satisfaction by fostering and mentoring the people process, developing cross-functional collaborative environments; while using creative problem solving techniques and establishing easy to understand but increasingly difficult to achieve key performance indicators.

EXPERIENCE

LOGISTICS COORDINATOR

Amazon Inc / Work-at-Home
Oct 2017 – Jan 2018

  • Relentlessly advocate for customers; always protecting confidentially and data; anticipate needs and underlying issues and treating their time and attention as sacred; overall effective communication skills and composure under pressure.

  • Field inbound calls from Amazon Flex Delivery Partners; mapping their progress, navigating and troubleshooting the variables; guiding, and encouraging 100% successful delivery of Amazon goods and services.

  • Forge concrete customer and team partnerships and own the Customer-Centric process by taking accountability when necessary and delivering personalized, peculiar experiences that customers love. 

  • Virtual work environment encouraging active participation using various mediums to foster the team dynamic and engaging cross-functional teams in facilitating the construction of innovative problem resolution strategies.

GENERAL MAINTENANCE

Pine Hills / Stockbridge, GA
Aug 2016 – Aug 2017

  • Take ownership of the residential development by demonstrating unquestionable work ethic while nurturing and nursing the land and serving as caregiver to the community.

  • Develop a partnership with residents by always offering to assist and delivering on early on requisition duties.

DISPATCH SUPERVISOR

Annex Freight Systems / Newnan, GA
Mar 2013 - Oct 2013

  • Provide pipeline management and logistics analysis for rail, truck-load, and less than load (LTL) customers eliminating no less than $60,000 in shipping expense for customers.

  • Accurate and expedient data entry into terminal operating systems and end of shift report monitoring to ensure operation maintains guaranteed 99.4% on-time service standard.

OPERATIONS MANAGER

Saia LTL Inc / Ellenwood, GA
Jul 2011 - Feb 2013

  • Design, Develop, and implement daily ops plan to ensure 98.6% on-time service standard.

    • Consisting of approximately 650,000 to 1.5 million pounds of overnight due-service origin freight, and
    • Approximately 4 to 6 million pounds in-bound break tonnage due-in nightl
    • Associate shift composition of
      • 100-125 hourly dock associates,
      • No less than 120 line-haul drivers,  
      • Over 100 local drivers and totaling
      • Nearly 400 Atlanta domicile associates.

  • Craft operations strategy aligning organizations vision with operations team and associates.

    • 1st day introduction issued a challenge to perform as one unit and single team.
      • With a command to excellence.
      • And mission to take pride in the job.
      • Promise to return to open door management policy.
        • addressing all inquires
        • committing to resolve the unaddressed concerns. 

  • Explore the underlying issues affecting the workforce;

    • actively listen in individual and group information gathering sessions;
    • analyze and identify anomalies and outliers,
    • continued observation and perspective taking until identification of root cause(s) could be established;
    • addressed all associate
      • feedback
      • questions of doubt and
      • resistance to change.
      • acted as the voice of the dock to senior management in advocating for legitimate equipment needs.

  • Author and co-collaborator to:
    -20% productivity enhancement.

    • No less than 40%_ gain in delivery before exception metric.
    • Complete and permanent cancellation of 4 due-service line-haul runs from multi-layer load process.
    • Shaving of 6 local routes, and
    • altogether resulting in no less than 2% overall on-time service improvement.

DISPATCH SUPERVISOR

Saia LTL Inc / Johns Creek, GA
Jul 2009 - Jul 2011

  • Regional travel providing terminal ops team

    • training,
    • tutoring, tips, and
    • organizational education, at the discretion of the Vice President of Line Haul.

  • Establish cross-functional constructive collaboration,

    • forging the foundation for a profitable partnership;
    • enabling regional lane load average improvement up-ticks and
    • fostering, best-in-class, awards and
    • peer recognition for Memphis and Oklahoma City regional operations teams.

  • Call center setting 600-minute shifts and 480-minute phone time expectation,

    • Averaged over 530 minutes at all times.
    • Take ownership of approximately 250-325 nightly incoming calls of concern
    • Provide assurance as needed and attempting to always deliver patient yet confident directives.
    • Express appreciation for the drivers oftentimes forgotten role in the operation.

  • Forge a genuine relationship with drivers of responsibility through

    • Active listening and
    • Conflict resolution.

  • Build rapport while following through on all issues and requests in an efficiant manner.

  • Plan scehduled time-off effectively and without fail as to maintain integrity and honor all approved time off requests.

    • Allow SOP to guide by following letter of law and making exceptions or allowing for excuses.

  • Articulate expectations clearly and concise.

  • Develop an efficient and autonomous set workflow processes establishing a more adaptive and accountable workforce with all-new standards of service.

  • Push to improve regional perspective

    • Defining benchmark measure at 98.6% while progressively improving to a 99.4% SOP.
      • Created the catalyst to an almost instant recognition,
      • Receiving multiple service awards, including
        • best break-bulk, and
        • most improved regional service standards.
      • Serve as liaison for
        • terminal ops,
        • sales force,
        • specialized shipping,
        • regional management, and
        • executive leaders,
        • drivers,
        • interline carriers, and
        • customer service department;
      • Pro-actively reacting to the daily variables while perfecting the
        • planning,
        • prediction forecasting, for the daily controllable areas;
      • Produce an environment conducive to excellence that executes consistently.

OPERATIONS SUPERVISOR

Saia LTL Inc / Ellenwood, GA
Mar 2008 - Jul 2009

  • Monitor, oversee, guide, and provide proper work direction to assigned production associates.

  • Support meeting production metrics and develop a daily checklist to

    • guarantee on-time service standard 98.6%,
    • on time close schedule of 93.5%, and
    • on time departure 96.5%.

  • Improve quality through dock mentor program and education, including cross-training production associates and peers.

  • Pro-active analysis trends and identify patterns to develop a proposal for new due service schedule (or eliminate existing schedule by building loads with multi-point destinations).

  • Implement

    • six-sigma management principles,
    • support management goals and
    • develop staff to achieve ongoing improvement.

  • Verify all service freight has been

    • picked up,
      • accounted for,
        • handled properly,
          • loaded to ride (loaded, manifested, blocked / braced),
      • either closed or over the road (OTR) in AS400 software, with
      • a plan to depart on time to destination to ensure service time.

  • Establish next day operations game plan by reviewing inbound tonnage levels.

  • Ensure zone has the equipment to load on and reconcile equipment number to match status in software.

  • Create fluid transition and encourage cross-function collaboration with inbound operation team by

    • reconciling due service,
    • monitoring and
      • auditing national account shipment status,
    • verifying shipments have been
      • blocked,
      • braced, and
      • pin-wheeled, and
      • verifying tools for zone have been replenished and organized.

Trainer- Server

Ted's Montana Grill / Atlanta, GA
Dec 2005 - May 2006

PROVIDE DISTINCTIVE DINING OFFERING CLASSIC AMERICAN COMFORT FOOD IN A SALOON SETTING

  • Implement suggestive sales technique by identifying customers preference.

  • Offer tailored-to-individual insight on menu items, daily blue-plate specials, seasonal dessert offering, and signature bar drinks.

Trainer-Manager

The Italian Oven / Stockbridge, GA
Dec 2003 - Jan 2005

CONSISTENTLY CREATE UNFORGETTABLE DINING AUTHORING AN AUTHENTIC ATMOSPHERE & ADOPTING A UNIQUE, FAMILY-FRIENDLY FEELING

  • Menu presentation in a non-solicited style that's simplistic, yet, sophisticated in its approach; identifying and articulating insightful Italian pairings with a thoughtful and tasteful introduction as the appetizer.

  • Entering those taste buds with exotic entree offerings while delivering on desires and creating a courtship to the evening.

  • Ultimately managing to marry those taste buds together timely with wine and spirits.

  • Not-to-soon, but shortly thereafter, serving a seductively succulent dessert, as the passionate and promising honeymoon; an eloquent end to an exciting evening.

SKILLS

Business Insight Customer Focus Decision Quality Active Listener Global Perspective Organizational Dynamics
Strategic Mindset Action Oriented Demonstrates Resourcefulness Planning & Alignment Ensures Accountability Interpersonal Savvy
Customer-Centric Total Customer Satisfaction Customer Success Champion Network Builder Cultivates Innovation Optimizes Work Processes
Drives Results Talent Developer Strategic Vision Effective Efficient Communicator Values Diversity
Drives Vision Forward to Think Instills Trust Nimble Learner Resilient Situational Adaptability
Authentic Microsoft 365 Word, Excel, Power Point, Dynamics, Access Costumer Focused Power Bi HTML5, CSS, Java
All Around Asset Perspective Taking Accountancy Call Center Customer Complaint Resolution Customer Relationship Management (CRM)
Data Analysis Data Entry Decision Making Demand Planning Executive Management Markdown
Fleet Operations Lean Processes Lean Six Sigma Legal Listening Processes Evaluation
Product Team Integration Project Management Quality Sales Six Sigma Supply Chain
Telephone Skills Total Quality Management Vision Writing 😁 🍑

SKILLS ASSESSMENT FROM COCA-COLA

Business Administration

Cross-Functional Collaboration
Experience in facilitation of multi-disciplinary teams
Logistics

Leadership – Strong organizational and planning abilities, teamwork and interpersonal skills with the ability to communicate and execute strategies

Project Management background that will drive collaborative working relationships to achieve incremental sales and supplier performance metrics.

Six Sigma Solid business acumen Strong Team Leadership Strategic Thinking Planning and consulting skills
  • Strong negotiation and influencing skills
  • Writing /Presentation Skills in English
  • Analytical rigour-- balance quantitative and qualitative
  • Building Relationships – strong collaboration skills among peers in all organizational level
Developing Talent Supply Chain Management Teamwork
  • Accomplishes results through the coordination of a team of professionals as well as working cross-functionally.
  • Acts as an advisor to others and communicates deadlines clearly and consistently.
  • The ability to apply forecasting techniques and skills to support Region planning and apply the system knowledge to improve reporting process/model.
  • Budgeting, planning and forecasting skills with attention to detail.
  • Problem Analysis and Problem Solving.
  • Accounting Experience.
  • Proficient in Excel to be able to apply the skill in managing database and ability to convert and analyze the data
  • SAP/Hyperion Experience is a strong plus. Collaborative/Team Player.
  • Effective Communication Skill. Take ownership and acting with Integrity
  • Ability to build endearing customer relationships
  • Proven leader of professionals
  • Cross channel knowledge including QSR Foodservice and CR preferred
  • Expertise in cross collaboration and project management due to nature of innovation mindset of the customer
  • Strong strategic thinking, relationship-building, selling and negotiating skills.
  • Working knowledge of C4V selling platform.
  • Experience in developing successful Collaborative Business Plans and price/package plans to drive growth for retail customers and history of delivering plan objectives,
  • Ability to Lead Cross-functional teams to Deliver Results,
  • Ability to thrive in a growth-oriented team environment
  • Actively engage with associates and team leads with observations, inspections, GEMBA walks, corrective actions.
  • Assist in the filing of documentation required by various regulatory agencies (i.e. OSHA, EPA, others).
  • Assist the development and filing of documentation for the Integrated Management System.
  • Assist with SES inspections, audits, and documentation as needed.
  • Generate daily/weekly/monthly reports and audit results, as assigned.
  • Effectively utilize software: Excel, Word, PowerPoint, Lotus Notes, other new programs.
  • Effectively utilize basic technical math skills, basic grammar, and technical writing skills. • Assist in development and presentation of SES-related training topics.
  • Assist implementation of safety programs and/or procedures for new line installations (i.e. LOTO).
  • Work with Maintenance Department to track completion of safety work orders.
  • Work up to 12-hour shift, overtime, and weekends to meet the business requirements. •
  • Ensure all tasks are performed toward achieving the safety, quality, service and cost objectives.
  • Demonstrate good attendance in accordance with plant attendance guidelines. • Self starter, ability to work with limited direction.
  • Ability to present topics to small and large groups of people.
  • Attend SES Committee Meetings.
  • Demonstrated ability and qualified to facilitate team-based problem-solving on the production floor using advanced Risk Assessment, Incident Investigation and 5 Why methodology.
  • Lead Gemba events and work on root cause analysis.
  • First-Aid and Adult CPR trained,• Best Practices: knowledge of procurement, industry and business best practices to guide thought leadership and ensure effective procurement strategies. Includes the ability to recognise value creation opportunities within the supply chain.
  • Create and manage databases for reporting. Maintain and update category spend and volumes and provide insights
  • Executing Business Results in a Supply Chain Environment
  • Enable procurement effectiveness by developing and applying tools and KPIs
  • Synthesize data and identify problems through financial analysis and recommend solutions
  • Supplier Performance, Inventory, Financial reports.,
  • Cross Functional Relationships:
    • knowledge of and ability to articulate to senior management the benefits of supporting cross-functional objectives to achieve the business plan.,
  • Deep Ecommerce knowledge and digital customers landscape
  • Understands industry research and trends and anticipates future customer or market needs
  • Driving Innovation
  • Strategical Thinking
  • Positive Influence & Negotiation
  • Shopper knowledge
  • Adaptability
  • Project management - Task Oriented - Deliver results
  • Effective communication
    • Team-building abilities,
    • Bringing together key stakeholders
  • Value chain experience
  • Financial skills
  • Excellent Project
    • Program Management Skills
  • Effective Communications Skills
    • Verbal and Written
  • Ability to Lead Cross-functional teams to Deliver Results.
  • Expertise in Innovation, Supply Chain and/or Technical Function(s)