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docs/overview/licensing-and-support.md

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@@ -55,7 +55,7 @@ Health Samurai offers three support tiers: Basic, Professional, and Enterprise.
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| **Aidbox Support** | **What is included** | **Price** |
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| -------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------- |
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| Basic Support | <ul><li>Account manager</li><li>Basic Aidbox consulting</li></ul> | \$ |
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| Basic Support | <ul><li>Account manager</li><li>Basic Aidbox consulting</li></ul> | \included |
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| Professional Support | <ul><li>Chat with Aidbox engineers</li><li>Monthly video conferences with Aidbox engineers</li><li>Priority fixing of non-blocking issues**</li><li>Priority release of new Aidbox features**</li><li>Aidbox performance optimization consulting</li></ul> | \$\$ |
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| Enterprise Support | <ul><li>Chat with Aidbox engineers</li><li>Weekly conferences with Aidbox engineers</li><li>Aidbox product enhancement or feature release**</li><li>FHIR and Aidbox consultative review and guidance</li></ul> | \$\$\$ |
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We can also work with you to build a custom engagement that suits your needs. Please [contact us](contact-us.md) for more info.
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### Aidbox deployment services
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Health Samurai handles the complete setup of Aidbox in your cloud infrastructure — you provide the environment, we deliver a production-ready, secure, and scalable FHIR platform.
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**What we deploy:**
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| Component | Description |
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|-----------|-------------|
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| Multi-environment setup | Staging and Production environments configured to your specifications |
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| CI/CD pipeline | Automated deployment workflows for seamless updates |
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| HIPAA technical safeguards | Full compliance setup ([learn more](https://www.health-samurai.io/articles/aidbox-hipaa-book-technical-safeguards)) |
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| Audit logging | Complete event tracking with built-in log viewer |
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| Monitoring & alerting | Dashboards with Aidbox and Kubernetes metrics |
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| Disaster recovery | Automated backups, database replicas, and point-in-time recovery |
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| SSL management | Automated certificate provisioning and renewal |
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See [infrastructure examples](https://www.health-samurai.io/aidbox#Infrastructure) for reference architectures.
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### Aidbox maintenance services
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After deployment, Health Samurai can take ownership of Aidbox operations — keeping your platform updated, secure, and performing optimally while your team focuses on building your application.
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**What's included:**
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| Category | Activities |
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|----------|------------|
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| Updates | Aidbox, PostgreSQL, and Kubernetes version upgrades |
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| Security | Vulnerability scans and patch management |
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| Monitoring | Cluster health monitoring, error tracking (5xx), real-time alerts |
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| Communication | Monthly status meetings, tickets digest, shared dashboards with your DevOps team |
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| Optimization | Database and query performance tuning recommendations |
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**What remains your responsibility:**
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* Your application code and business logic
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* Network infrastructure (VPN, VPC, firewalls)
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### Performance optimization
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For teams requiring peak performance, Health Samurai offers dedicated optimization services that include everything in maintenance plus:
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* Continuous performance monitoring and analysis
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* Proactive index optimization and query tuning
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* Custom recommendations based on your usage patterns
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Please [contact us](contact-us.md) to discuss deployment, maintenance, or performance optimization services.
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### Aidbox Trial
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Aidbox license can be received for a trial period at no cost with the purchase of Aidbox Support. Do not fight your problems alone; get Aidbox Support and [Health Samurai](https://www.health-samurai.io/) on your side!

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