[$250] The Company Card page keeps loading, and unable assign the company cards

[m-natarajan]

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Version Number: 9.2.86-4
Reproducible in staging?: Needs Reproduction (Unable to reproduce, Tried other banks)
Reproducible in production?: Needs Reproduction
If this was caught during regression testing, add the test name, ID and link from BrowserStack:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @marianaabussamra
Slack conversation (hyperlinked to channel name): #Expensify Bugs

Action Performed:

1. Navigate to the workspace settings
2. On the Company cards tab, Click on Add cards
3. Select a country (United States) and the type of connection (Direct Connection)
4. Selected bank (Bank of America)
5. Entered the credentials and authorized the connection
6. Observe the company cards page

Expected Result:

Assign Cards button displayed when redirected to the Company cards page

Actual Result:

Continuous loading skeleton displayed and user unable to assign cards

Workaround:

Unknown

Platforms:

Select the officially supported platforms where the issue was reproduced:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari

Screenshots/Videos

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~022006175556463544534
• Upwork Job ID: 2006175556463544534
• Last Price Increase: 2025-12-31

Issue Owner

Current Issue Owner: @truph01

[melvin-bot]

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

📣 @marianaabussamra! 📣
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[m-natarajan]

Similar issue reported here as well https://expensify.slack.com/archives/C049HHMV9SM/p1767028433321519

[melvin-bot]

📣 @PedroEspinoza1999! 📣
Hey, it seems we don’t have your contributor details yet! You'll only have to do this once, and this is how we'll hire you on Upwork.
Please follow these steps:

1. Make sure you've read and understood the contributing guidelines.
2. Get the email address used to login to your Expensify account. If you don't already have an Expensify account, create one here. If you have multiple accounts (e.g. one for testing), please use your main account email.
3. Get the link to your Upwork profile. It's necessary because we only pay via Upwork. You can access it by logging in, and then clicking on your name. It'll look like this. If you don't already have an account, sign up for one here.
4. Copy the format below and paste it in a comment on this issue. Replace the placeholder text with your actual details.
   
   Format:

Contributor details
Your Expensify account email: <REPLACE EMAIL HERE>
Upwork Profile Link: <REPLACE LINK HERE>

[jliexpensify]

@PedroEspinoza1999 / @marianaabussamra this is NOT an Expensify/Expensify issue. You shouldn't be posting PII here!